We build digital workflow solutions for Cooperative organisations with components that are needed to run every management and financial process.
These terms of service contain the terms and conditions under which you may use the Coopco service offered at coopco.com.ng. These terms of service are made between you and Coopco Technologies ("Coopco"). If you do not agree to all of these terms, you may not use the service. By signing up for the service, you confirm that (a) you are duly authorized to represent the entity, (b) you accept these terms on behalf of such entity.
You are responsible for all activity on the service that occurs under your account. These terms are applicable to all persons who use or access the service, in the user’s capacity or in an individual capacity, including authorized persons representing the user, employees, or other persons using or accessing the services.
Coopco hereby grants you a limited, revocable, non-transferable, non-sublicensable, non-exclusive right to access and use the cloud-hosted software product and related documentation included in the service and subsequent modifications via a web browser and a mobile phone controlled by you and your members respectively, for your internal business use. Nothing in this agreement obligates Coopco to deliver or make available to you any copies of computer programs or code from the software to you, in any form. You agree to use the service only in compliance with all applicable local, state, national, and international laws, rules and regulations. You shall have access to use the software based on the tenure of payment made by you for use of the software. You shall not, and shall not agree to, and shall not authorize, encourage or permit any third party to:
Coopco owns and shall retain all rights, title and interest in and to (a) the software and the service, including all intellectual property rights therein, and (b) all transactional and performance data related to your use of the service. Coopco may collect, use and disclose all such transactional and performance data for its business purposes (including software use optimization and product marketing) provided that such use does not reveal your identity, any of your confidential information or any personally identifiable information that belongs to you or your members.You retain all right, title and ownership interest in and to your data. Coopco has no right, title or interest in any personally identifiable information contained in or related to your data.
You are responsible for all activity on the service that occurs under your account. These terms are applicable to all persons who use or access the service, in the user’s capacity or in an individual capacity, including authorized persons representing the user, employees, or other persons using or accessing the services.
These terms will remain in effect as long as you have an active subscription for the service. Subscriptions purchased by you commence on the start date specified when you complete the initial payment process and continue for the subscription term selected at the time of payment. Coopco may suspend your access to the service and terminate these terms at any time (i) if you materially breach these terms (ii) if you fail to pay for the service.
Coopco may suspend your access immediately if you do not cure such infraction upon notice via email. In the event your subscription is terminated, other than in instances where it is terminated by Coopco for the above reasons, you will continue to have the ability to download the information provided, inputted to your account in the Coopco service by you for 30 days after the effective date of expiration or termination of your subscription. After such a 30-day period or if your subscription is terminated due to nonpayment or breach of terms, Coopco shall have no obligation to maintain any data and shall thereafter, unless legally prohibited to do so, delete all of your data contained in the Coopco service. Otherwise these terms may be terminated by either party, upon giving the other 30 days’ notice via email if (i) the other party commits a breach of any of its obligations under this agreement; (ii) the other party ceases or threatens to cease to carry on its business (iii) the other party goes into liquidation save for the purpose of a genuine amalgamation or reconstruction; (iv) in the event of a force majeure event that persists for more than one (1) month; (v) in any event that you consider that Coopco carries on its business in any manner detrimental to your corporate existence or reputations; and (vi) in the event of the other party being prohibited by any law or official requirement from complying with the terms of this agreement. Upon termination of this agreement, Coopco shall restrict further access to the use of the software by you. The termination of this agreement shall not discharge either party from any obligations or liability which had already accrued under this agreement prior to termination. Consequently, Coopco shall be entitled to full payment for services performed prior to the effective date of the termination. In the same vein, you shall be entitled to a full refund of any sum paid for which no services have been rendered as at the date of termination. Notwithstanding, the provisions in the clause above, it must be clearly understood by the parties that certain factors may impact the use of the software and may result in failure of access including but not limited to: your local network, firewall, pop-up blocker, your internet service provider, the public internet, the public switched telephone network and your power supply. Notwithstanding any provision in this agreement, Coopco shall take no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which Coopco has no control. Where the disruption, interruption or delay is not caused by the event mentioned above, Coopco shall exercise all reasonable effort to resolve the disruption, interruption or delay or defect in the operation of the software as quickly as possible and provide the support required with duel care and diligence.
Not all features and functionality of the all our services may be available in each package. Coopco reserves the right, in its sole discretion, to modify, add, or remove portions and/or functionality of the service on a temporary or permanent basis, without liability to you or any third party.
In the event Coopco determines it is necessary to make a material modification to these terms, you will be notified of such change via email and asked to affirmatively agree to such modified version of these terms. Note, however, that your use of the service after modifications to these terms become effective constitutes your binding acceptance of such changes. You may review the most current version of these terms at: https://coopco.com.ng/terms. If you are dissatisfied with the terms of these terms or any modifications to these terms or the service, you agree that your sole and exclusive remedy is to terminate your subscription and discontinue any use of the service.
Your subscription to the service renews automatically for the same term selected upon initial payment (e.g., monthly or biannual). You may change your subscription term at any time by contacting our support team. All fees are exclusive of all taxes or duties imposed by governing authorities. Other than Value Added Tax which Coopco may be required to collect from you and remit to appropriate taxing authorities, you are solely responsible for payment of all such taxes or duties. Coopco may at any time, upon adequate notice, change the price of your subscription or any part thereof, or introduce new charges or fees. If you do not agree to any such price changes, you may cancel your subscription and stop using the service prior to the commencement of the renewal subscription period for which the price change applies.
Coopco shall: (i) provide you with basic support in connection with your use of the service at no additional charge, (ii) use commercially reasonable efforts to make the service available 24 hours a day, 7 days a week, except for: (a) planned downtime (which Coopco shall schedule to the extent practicable after business hours west african time), (b) as necessary to update the service to ensure its security and integrity and (iii) provide the service only in accordance with applicable law.
Coopco's hours for basic support are 08:00a.m - 17:00 p.m West African time, on weekdays, in English language via phonce calls. Your support obligations: Any representative authorized by your organisation may contact Coopco to provide an error report and request support by any of the following methods: (i) send an email to hello@coopco.com.ng, (ii) make a phone call to +2349037500095. Coopco's support obligations: Coopco will use its best efforts to respond to your request using all of the above methods.
Significant impacts resulting in your system being either down, or functioning at a significantly reduced capacity. Inability to log into the system or the mobile application (for the package with a mobile appliation). Server downtime that is not due to system maintenance. Inability to run posting/subscription, export data. Inability for member to apply for loans through the mobile application (for the package with a mobile appliation).
Initial response and diagnosis starts within 1 hour of receipt of complaint. Resolution starts within 10 hours after notification. In cases where a permanent fix cannot be delivered within 24 hours, a work-around will be provided in the interim and the permanent fix will be delivered within five (5) working days.
Significant impacts resulting in most functionality loss on the your system; the software is barely usable. Inability to use a function that is central to multiple modules on the system, e.g., Deposit, Withdrawal,PayOff Loan, Onboarding, Subscription, Synchronisation of the Books of Accounts, etc. Error messages. Initial response and diagnosis starts within 2 hours of receipt of complaint. Resolution starts within 48 hours after notification. In cases where a permanent fix cannot be delivered within 24 hours, a work-around will be provided in the interim and the permanent fix will be delivered within seven (7) working days.
*All working hours only.
Unless otherwise agreed to by you and Coopco, during the term, Coopco may disclose your name as a customer of Coopco and/or subscriber to the service, and you hereby grant Coopco the right to display your name, company, and logo in Coopco's marketing materials and on Coopco's public website, in each case in accordance with any branding guidelines that is publicly available to Coopco.
Coopco hereby warrants and represents as follows:
Your access to the Coopco services is guided according to the specifications contemplated by the terms of this agreement. Its title to and proprietary rights in the software is free and unencumbered and that it has the right, power and authority to grant you subscription to the service upon the terms and conditions of this agreement. The software in its entirety does not infringe any patent, copyright, trademark or trade secret or any other intellectual property rights of any third party, and does not contain any virus or harmful code. It will implement and maintain backups, security and business continuity measures, in accordance with industry best practices, in order to maintain the security and integrity of the services and your content. It will host the software and your content on the cloud. It will use best practice technology to ensure the safety of data at all times. It shall comply with all applicable Federal, State, and Local, Statutes, Laws, Ordinances, and Regulations relating to this agreement. Coopco further represents and warrants as follows: (i) It is a company duly incorporated, validly existing and in good standing order under the laws of the Federal Republic of Nigeria and has full power and authority under its memorandum and articles of association or constitution (by whatever name called) to enter into, execute and perform this agreement; (ii) it has fulfilled all conditions and complied with all legal and procedural requirements and registration necessary to make its obligations hereunder and this entire agreement legal, valid, binding and enforceable against it; (iii) there are no actions, proceedings or claims pending, or to the knowledge of Coopco threatening Coopco, the adverse determination of which might have a materially adverse effect on its financial condition or impair its ability to perform its obligations hereunder, or affect the validity or enforceability of this agreement.
Coopco's entire liability for any claim or loss, damage, or expense from any cause whatsoever under this agreement, shall in no event exceed the maintenance and subscription fees actually paid by you for the relevant month when the loss, damage or expense occurred provided that where any 3rd party makes claims or suffers any losses as a result of Coopco's negligence or breach of its obligations it shall fully indemnify you against any such 3rd party claims.
You shall be responsible for adopting reasonable measures to ensure accuracy of content and the process by which it is entered into the software. You are advised to examine and confirm the results obtained from the software before relying on it, and to adopt procedures to identify and correct errors and omissions in content.
The parties herein agree to strictly comply with all applicable privacy and data protection laws, such as Nigeria Data Protection Regulation as well as all other applicable regulations and directives in collecting, using, processing, handling and/or transferring of any of the confidential information disclosed by a party in connection with the service, which may contain any personal data. Each party agrees to fully indemnify the other party if there is any breach of any applicable laws in relation to privacy and data protection laws by such party.
Coopco shall maintain commercially reasonable administrative, physical, and technical safeguards for protection of the service, and the security of your data. Coopco shall not (a) disclose your data except as compelled by applicable law or as you expressly authorize in writing, or (b) access your data except to provide the service and prevent or address service or technical problems, or at your express request in connection with customer support matters. In the event Coopco is compelled by applicable law to disclose your data, we will provide you with notice thereof, (in advance, if possible) if permitted by applicable law. You are solely responsible for your data, and all uses of your data that occur through your account.
Internal breach: in the event of a security breach, as defined by applicable law, by your employee, contractor or agent, or due to your failure to maintain your systems, network or data in a secure manner, you shall have sole responsibility for initiating remedial actions and you shall notify Coopco immediately of the breach and steps you will take to remedy the breach. In our sole discretion, we may take any action, including suspension of your access to the service, to prevent harm to you, us, the service, or other third parties. You waive any right to make a claim against us for losses you incur that may result from our actions.
External breach: in the event of a security breach, as defined by applicable law, by anyone other than your employee, contractor or agent, upon discovery of such breach, Coopco will: (a) initiate remedial actions that are in compliance with applicable law and consistent with industry standards; and (b) notify you of the security breach, its nature and scope, the remedial actions Coopco will undertake, and the timeline within which Coopco expects to remedy the breach. You will be responsible for fulfilling your obligations under applicable law.
Coopco does not provide its customers with legal advice regarding compliance, data privacy or other relevant applicable laws in the jurisdictions in which you use the service, and any statements made by Coopco to you shall not constitute legal advice.
You acknowledge that Coopco exercises no control over your specific schedulling practices implemented using the service or. In addition, you are responsible for the privacy, collection, use, retention and processing of your member's data, in compliance with all applicable laws. Coopco hereby disclaims all liability arising from your decisions and from harmful data or code uploaded to the service by you and/or your employees.
No delay or omission on the part of any of the parties hereto, in exercising any right or remedy under this agreement shall impair that right or remedy or operate as or be taken to be a waiver of it, nor shall any waiver by any of the parties hereto, of any such right or remedy preclude any other or further exercise under this agreement of that or any other right or remedy. In addition, no variation, amendment or alteration of this agreement shall be valid unless the same is in writing signed by the parties hereto.
Any provision of this agreement which is prohibited or unenforceable under Nigerian law shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
Either party shall not be under any liability to the other party for any loss or for any failure to perform any obligation hereunder due to causes beyond either party’s control including without limitation industrial disputes of whatever nature, power loss, telecommunications failure, acts of God, internet service provider failures or delays, or denial of service attacks, floods, fires, pandemics, civil unrest, acts of terror, strikes or other labor problems, or any other cause beyond its reasonable control.
Neither party shall assign, subcontract, delegate, or otherwise transfer this agreement, or its rights and obligations herein, without obtaining the prior written consent of the other party, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void; provided, however, that either party may assign this agreement in connection with a merger, acquisition, reorganization or sale of all or substantially all of its assets, or other operation of law, without any consent of the other party but upon notice to the other party. This agreement shall be binding upon the parties and their respective successors and permitted assigns.
These terms encompasses the entire agreement between you and Coopco with respect to the subject matter hereof and supercedes all prior representations, agreements and understandings, written or oral. No purchase order or other form submitted by you will modify, supersede, add to or in any way vary the terms of these terms.
You may not assign or otherwise transfer any of your rights or obligations under these terms without Coopco's prior written consent, which consent shall not be unreasonably withheld. These terms shall be binding upon and will insure to the benefit of the parties and their respective successors and permitted assigns. Any assignment in violation of the foregoing will be null and void. No part of these terms is intended or shall be construed as legal advice. Coopco shall not be liable for any errors or omissions in the content of these terms or for any actions taken in reliance thereon.
This agreement shall be governed by and construed according to the laws of the Federal Republic of Nigeria.
If any dispute arises under this agreement, the parties agree to first try to resolve the dispute by mediation at any Multi-Door Courthouse within Nigeria with the help of a mediator appointed by the selected Multi-door Courthouse. Any costs and fees other than attorney fees associated with the mediation shall be shared equally by the parties. If it proves impossible to arrive at a mutually satisfactory solution through mediation, the parties hereby consent to the jurisdiction of the competent courts of the Federal Republic of Nigeria for the purpose of any action or proceeding brought by either of them in connection with this agreement.
All our packages have a live demo with 45 days free trial so that you can easily evalute the system to make sure that the software meets all your desired needs before you make a purchase decision. During this period and thereafter, all possible assistance is made available to you, including free online/on-site training and technical support. We advise you to properly check all components and ask questions via our support email or contact page. Our super friendly support engineers are always available to answer all your questions related to our software. You can also send us an email to hello@coopco.com.ng.
While we are so confident that you will love and benefit from any of our packages, we offer a 100% refund within 7 days of your original purchase if you seem to have a change of mind. However, we might ask and would appreciate if you gave insights on what made you ask for a refund to help us improve on the software to serve you better.
Before payment is made for any of our packages, you indicate that you have read these policies and terms of Service properly and that you agree with and fully accept the terms on ths page.
If you choose to visit the website, your visit and any dispute is subject to the Terms and Policies on this page of our website. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of the Federal Republic of Nigeria.
If you have any questions about any of the sections above, please contact us: hello@coopco.com.ng
This Page was last updated on 05/10/2022. We may amend this page from time to time. We will always post an updated copy on our website. Please check this page periodically for updates.
If you have any questions about any of the sections above, please contact us: hello@coopco.com.ng
